Delivery Information

We ship all our deliveries tracked and signed for with DPD - find out a little more about our delivery times below.

Delivery & Returns

When will I receive my order?
The length of delivery varies depending on the type of product you have ordered. If you have ordered a stock or stationery item you can expect to receive the goods within 5 days.If you have ordered Gift-Aid envelopes or Loose Special Collection Envelopes, you can expect to receive your items within 5-10 days.For those ordering Envelope Sets, your delivery date will be dependent on the start date of your envelopes and the amount you have ordered. We will always ensure that you take delivery of the goods in plenty of time before the start date. To check the progress of your order, you can email or call 01942 402510.

Can we pick up our order from your factory?
Yes, if you would prefer to pick up your order, this can be arranged. Please contact us to organise this. Our factory is located at Lockie House, Withins Road, Haydock, St Helens, Merseyside, WA11 9UD.

Do you charge for carriage?
Yes, we charge £8.34 carriage on all orders of up to 200 box sets. Please call us for a quote if you are ordering above this amount. If you are ordering from Scotland or Ireland, extra delivery costs may apply. Please contact us to obtain a quote for this.

Is it possible to return an item?
If you have ordered the wrong stock item by mistake, you can return the item unused in its original packaging to Lockie House, Withins Road, Haydock, St Helens, WA11 9UD but you will be liable for the costs of returning the consignment. If for any reason you are dissatisfied with the quality of your church envelopes or stationery, please get in touch with Lockie Ltd on receipt of your order. In the unlikely event that we have made printing or manufacturing errors, we will arrange for the goods to be picked up and reprinted at no extra cost. Please contact us within 30 days to arrange collection and redelivery of your envelopes. We will endeavour to have products re-printed and sent out to you within 3-5 days.