Frequently Asked Questions
Do you have any order deadlines?
We do not have any order deadlines, however we ask to receive your order as soon as possible so that we may produce it in time for your start date. You can place an order whenever you like. However, please allow ten days for delivery.
I would like to change the start date of my envelopes.
This is no problem, so long as we haven’t already started printing the envelopes. Please contact us to speak to a member of our sales team about the change.
What if I change my mind about my order details?
If you have a change of heart about the products you have ordered, simply get in touch to discuss this with a member of our sales team. We’d be happy to change your order at no extra charge.
Do you charge VAT on your envelopes?
We do not charge VAT if your church is registered as a charity with HMRC. If you are not registered then we will charge VAT at the usual rate of 20%.
Do you charge for carriage?
Yes, we charge £8.34 carriage on all orders of up to 200 box sets. Please call us for a quote if you are ordering above this amount. If you are ordering from Scotland or Ireland, extra delivery costs may apply. Please contact us to obtain a quote for this.
Can we pick up our order from your factory?
Yes, if you would prefer to pick up your order, this can be arranged. Please contact us to organise this. Our factory is located at Lockie House, Withins Road, Haydock, St Helens, Merseyside, WA11 9UD.
What size envelopes do you manufacture?
We manufacture two sizes of envelopes for most of our products – standard (78 x 98mm external) and large (84 x 145mm). However, the size of our Ceremony Envelopes (125 x 97mm), Booklet Set of Sunday Envelopes (84 x 65mm) and Month Of The Holy Souls envelopes (152 x 110mm) do differ. Please view the description at the top of each product page to see which size of envelope is available for that particular product.
Are your Gift Aid envelopes approved by HMRC?
Yes, the Gift Aid declaration form that we include on the back of our Gift Aid envelopes is in line with HMRC’s latest guidelines.
Do you charge for design proofs?
If you request an electronic proof, we may apply a surcharge. To post out a printed proof to you, the cost would be £20.59 + VAT. In both cases, please contact us to arrange this after you have placed your order.
Can I exclude certain numbers on my envelope sets?
Yes, this can be arranged no problem. Simply state the numbers that need to be excluded during the online ordering process or if you are ordering over the phone, send us a detailed list to email@example.com.
Do you charge for the printing of our logo onto envelopes?
No we do not charge any extra cost for this service. Your logo can be applied to your envelopes free of charge. Simply upload your logo and information when you order on our website or email the file to firstname.lastname@example.org. For more information, please visit our customisation page.
Can we provide our own images to print onto envelopes?
Yes, our design team can create envelopes to match your exact specification. This can include images supplied by yourself. Customisation is carried out at no extra charge. For more information, please visit our customisation page.
Do you print in colour?
Yes, many of our products can be printed in one colour as standard. However, if you are looking to give your envelopes a little more colour than that, Lockie Ltd can print in four colour with our new digital printer. This service is not available on our envelope sets and does come at an extra cost. Please contact us to discuss your requirements with a member of our sales team.
Can you print on collection boxes?
Collection boxes are usually supplied plain white and customers then apply stickers over the card to customise. It is possible for us to print a bespoke design onto your collection boxes if you wish. Please contact us for a quote.
What do I do if I spot a mistake on this website?
If you have spotted any mistakes or errors on this website or would like to tell us about your online experience – please e-mail us at email@example.com.
How does the payment process work?
If you are ordering online, simply select the products you require, noting the price of each in the Pricing Table section. When you are happy with the products in your basket, proceed to checkout and enter your details. Once you have placed your order, we will then send you an email to confirm this.
Customers applying for an early order discount will receive an emailed Pro-Forma invoice within 1-2 days. This must be paid within 7 days in order for you to take advantage of the discount. For those who are not applying for the discount, you will receive the sales invoice along with the goods. This must be paid within 30 days.
There are two ways to pay for your church envelopes and stationery. You can make a cheque payable to Lockie Limited and send it to Lockie House, Withins Road, Haydock, St Helens, WA11 9UD, along with your invoice. Alternatively you can pay via a bank transfer, using the bank details on your invoice.
When will I receive my order?
The length of delivery varies depending on the type of product you have ordered. If you have ordered a stock or stationery item you can expect to receive the goods within 5 days.
If you have ordered Gift-Aid envelopes or Loose Special Collection Envelopes, you can expect to receive your items within 5-10 days.
For those ordering Envelope Sets, your delivery date will be dependent on the start date of your envelopes and the amount you have ordered. We will always ensure that you take delivery of the goods in plenty of time before the start date. To check the progress of your order, you can email firstname.lastname@example.org or call 01942 402510.
I’ve changed my mind. Can I cancel my order?
If you have ordered a stock item, you can cancel your order upto to the time of dispatch. For personalised church envelopes such as box sets, you cannot cancel the order once we have commenced manufacturing. If your order has been partly produced and you still want to cancel, we can charge you for the items we have already produced and cancel the remaining work.
Is it possible to return an item?
If you have ordered the wrong stock item by mistake, you can return the item unused in its original packaging to Lockie House, Withins Road, Haydock, St Helens, WA11 9UD but you will be liable for the costs of returning the consignment. If for any reason you are dissatisfied with the quality of your church envelopes or stationery, please get in touch with Lockie Ltd on receipt of your order. In the unlikely event that we have made printing or manufacturing errors, we will arrange for the goods to be picked up and reprinted at no extra cost.