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Order Information

Our online checkout process is simple and quick, however we also accept payments by cheque or bank transfer.

How to place an order with us

Do you have any order deadlines?

We do not have any order deadlines, however we ask to receive your order as soon as possible so that we may produce it in time for your start date. You can place an order whenever you like. However, please allow ten days for delivery.

I would like to change the start date of my envelopes. Can I?

This is not a problem, so long as we haven’t already started printing the envelopes. Please contact us to speak to a member of our sales team about the change. Please do not delay in letting us know if you are thinking about making a change to the start date of your envelopes.

What if I change my mind about my order details?

If you have a change of heart about the products you have ordered, simply get in touch to discuss this with a member of our sales team. We’d be happy to change your order at no extra charge.

How does the payment process work?

If you are ordering online, please select the products you require by completing the product customisation fields on your chosen product page, using the Pricing Table section just below the customisable fields as a reference. When you are happy with the customised products in your basket, simply proceed to checkout, enter your details and make your payment using our secure payment gateway. Once you have placed your order, we will then send you an email to confirm we have received your order with payment. Aside from online checkout, there are two alternative methods of payment for your church envelopes and stationery. You can make a cheque payable to Lockie Limited and send it to Lockie House, Withins Road, Haydock, St Helens, WA11 9UD, along with your invoice. Alternatively you can pay via a bank transfer, using the bank details on your invoice.

I’ve changed my mind. Can I cancel my order?

If you have ordered a stock item, you can cancel your order up to the time of dispatch. For personalised church envelopes such as box sets, you cannot cancel the order once we have commenced manufacturing. If your order has been partly produced and you still want to cancel, we can charge you for the items we have already produced and cancel the remaining work.

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